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Terms and Conditions

Terms and Conditions of Service

Effective Date: 1st June 2026

These Terms and Conditions govern the provision of services by ProParts Solutions Limited ("Company," "we," "our," or "us").

By requesting, authorizing, or accepting services from ProParts Solutions Limited, the customer agrees to these Terms and Conditions.

1. Services

We provide services including but not limited to:

  • Appliance repair
  • Commercial equipment repair
  • Preventive maintenance
  • Installation services
  • Technical diagnostics
  • Supply of parts and accessories
  • Warranty and non-warranty repairs

All services are subject to technician availability and operational requirements.

2. Estimates and Quotations

  • Estimates are based on information available at the time of inspection.
  • Additional faults discovered during repair may result in revised quotations.
  • Quotations remain valid for fifteen (15) days unless otherwise stated.
  • Parts availability may affect pricing and timelines.

3. Deposits and Payments

  • Deposits may be required before ordering parts or commencing work.
  • Special-order parts are generally non-refundable.
  • Full payment is due upon completion unless otherwise agreed in writing.
  • Late payments may incur administrative fees and collection costs.

4. Parts and Materials

  • Replacement parts may be new, refurbished, or manufacturer-approved equivalents.
  • Availability of parts may affect repair completion times.
  • Ownership of supplied parts remains with ProParts Solutions Limited until payment is received in full.

5. Service Warranty

Unless otherwise stated:

  • Labor performed by ProParts Solutions Limited is warranted for ninety (90) days from the service date.
  • Warranty coverage applies only to the specific repair performed.
  • Warranty does not cover unrelated failures, misuse, abuse, power surges, environmental conditions, unauthorized repairs, or customer-installed parts.

6. Customer-Supplied Parts

Where customers provide parts:

  • No warranty is provided on customer-supplied parts.
  • ProParts Solutions Limited shall not be liable for defects, incompatibility, or failure of customer-supplied parts.
  • Labor charges remain payable regardless of part performance.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability shall be limited to the amount paid for the service performed.
  • We shall not be liable for indirect, incidental, special, or consequential damages.
  • We shall not be responsible for loss of profits, business interruption, or data loss.

8. Access and Safety

Customers must:

  • Provide safe access to equipment and work areas.
  • Ensure utilities are available when required.
  • Disclose known hazards before service begins.

We reserve the right to refuse or suspend service where unsafe conditions exist.

9. Abandoned Equipment and Parts

Equipment, parts, or property left uncollected for more than ninety (90) days after notification may:

  • Be deemed abandoned.
  • Become subject to storage fees.
  • Be disposed of or sold to recover outstanding costs where permitted by law.

10. Cancellation Policy

Appointments canceled with insufficient notice may be subject to service or call-out fees.

Special-order parts and non-refundable expenses remain the responsibility of the customer.

11. Warranty Claims

Customers requesting warranty service may be required to provide:

  • Original invoice
  • Proof of payment
  • Service documentation

Warranty evaluation shall be conducted solely by ProParts Solutions Limited.

12. Intellectual Property

All company logos, branding, documentation, reports, website content, and materials remain the property of ProParts Solutions Limited unless otherwise agreed in writing.

13. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Supply chain disruptions
  • Government actions
  • Utility outages
  • Labor disputes

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Trinidad and Tobago.

15. Contact Information

ProParts Solutions Limited

Address: #21A Johnny King Road, Aranguez, San Juan, Trinidad & Tobago, W.I., 280226

Email: [email protected]

Phone: 1-868-303-5273 | 1-868-297-1597

Website: https://www.proparts.com.tt