Privacy Policy

Privacy Policy for ProParts Solutions Limited

Effective Date: 1st June 2026

1. Introduction

ProParts Solutions Limited ("Company," "we," "our," or "us") is committed to protecting the privacy and security of our customers, suppliers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our business, website, services, products, and support channels.

2. Information We Collect

We may collect the following information:

Personal Information

Full name
Company name
Mailing address
Billing address
Email address
Telephone number
Payment information
Tax or business registration information where applicable

Service Information

Appliance or equipment details
Model and serial numbers
Service history
Repair records
Warranty information
Diagnostic reports
Photos or videos provided for troubleshooting

Technical Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

Provide repair, maintenance, installation, and technical services
Process payments and invoices
Schedule appointments
Respond to inquiries and support requests
Order replacement parts
Verify warranty eligibility
Improve our products and services
Comply with legal and regulatory obligations
Prevent fraud and unauthorized activities

4. Sharing of Information

We do not sell personal information.

We may share information with:

Manufacturers and authorized distributors
Warranty providers
Payment processors
Shipping and logistics companies
Professional advisors
Government authorities when legally required

Information will only be shared to the extent necessary for business operations or legal compliance.

5. Data Retention

We retain customer information only for as long as reasonably necessary to:

Complete service requests
Maintain service records
Fulfill warranty obligations
Meet accounting and tax requirements
Resolve disputes
Satisfy local law requirements

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from:

Unauthorized access
Disclosure
Alteration
Destruction

While we strive to protect information, no method of electronic storage or transmission is completely secure.

7. Customer Rights

Subject to applicable law, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of information where legally permitted
Withdrawal of consent for certain uses

Requests should be submitted using the contact information below.

8. Cookies

Our website may use cookies to:

Improve website functionality
Analyze website traffic
Enhance user experience

Users may disable cookies through their browser settings, though some website features may not function properly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

12. Contact Information

ProParts Solutions Limited

Address: #21A Johnny King Road, Aranguez, San Juan, Trinidad & Tobago, W.I., 280228

Email: [email protected]

Phone: 1-868-303-5273 | 1-868-297-1597

Website: https://www.proparts.com.tt